Frequently asked
Questions, answered plainly
If your question isn’t here, ring us or send a message — we’d rather talk it through than have you guess.
Which animals do you look after?
Dogs and cats are our bread and butter, but we also care for birds, reptiles, fish and small mammals. Unusual routines, prescription diets and medical needs are all welcome — just tell us about them up front.
Do you board pets, or is everything done at my house?
Everything happens at your house. Your pet keeps their own bed, their own smells and their own schedule, which is far less stressful than a kennel. We do not offer boarding.
How do I get started?
Create an account, tell us about your pet, and book a free Meet & Greet. We'll walk through your routine, your home and your pet's quirks. After that you can request visits any time from your client portal.
Where do you travel?
We cover Red Lion, York and the surrounding areas. If you're not sure whether you're in range, send us a message with your zip code and we'll tell you straight away.
Can you give medication?
Yes. We regularly handle pills, drops, injections and special-needs care. Write the dosage and procedure into your pet's profile and we'll follow it exactly.
What if I need to cancel?
Let us know as early as you can and we'll move or cancel the visit. Holiday and overnight bookings fill up fast, so more notice is always better for both of us.
Will I hear from you while I'm away?
Every single visit ends with a note and photos in your portal, so you know your pet ate, walked and got their cuddles.
What happens in an emergency?
We call you immediately and take your pet to the vet you nominated in their profile, or to the nearest emergency clinic if time is critical. That's why we ask for vet details before the first visit.
Still not sure?
Tell us about your pet and we’ll tell you honestly whether we’re the right fit.